Cancellation, Refund & Return Policy – HillnHill-Home Furnish Product

You may cancel your order before it is dispatched by contacting our customer service team at contact@hillnhill.com .
If your order has not been processed, we will cancel it immediately and issue a full refund to your original payment method within 5-7 business days.

If your order has already been dispatched, you can still cancel under the Consumer Contracts Regulations 2013, which grants you the right to cancel within 14 days of receiving your order (see Return Policy below).
You will need to return the items in their original condition to qualify for a refund.

We offer a 30-day return window from the date of delivery for most items purchased on HillnHill.com.

To qualify for a return, items must meet the following conditions:

Unused and Unassembled: Items must be in their original, unused condition and not assembled or altered in any way.
Original Packaging: Products must be returned with all original packaging, labels, tags, and any included accessories.
Proof of Purchase: A valid receipt, order confirmation, or proof of purchase is required.

For hygiene, safety, and custom reasons, the following products are not eligible for return or refund unless they are faulty:

To start a return, follow these steps:

Contact Us: Email us at contact@hillnhill.com with your order number and reason for return.
Return Authorization: We will provide you with a Return Authorization Number (RAN) and instructions on how to return the item.
Package Your Item: Securely pack the item in its original packaging to prevent damage during return.
Return Shipping:
- If the return is due to our error (e.g., incorrect or faulty item), we will cover return shipping costs.
- For change of mind returns, you are responsible for the return postage cost.

All returns must be sent to:
HillnHill.com Returns Department
Address:

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

Original Payment Method: Refunds will be issued to your original payment method within 5-10 business days.
Partial Refunds: We may issue a partial refund if the item is damaged, missing parts, or not in original condition.

Shipping Fees: Original shipping fees are non-refundable, except for returns due to faulty or incorrect products.
Late or Missing Refunds: If you haven’t received a refund after 10 business days, please check with your bank or card provider. You can also contact us for assistance.

If your item arrives faulty, damaged, or incorrect, you must notify us within 7 days of delivery.

Email at contact@hillnhill.com with your order number, a description of the issue, and photos if applicable.

We will provide the following options based on the nature of the fault:

Replacement: A new item will be sent at no additional cost.
Repair: For certain items, we may offer repair services.
Refund: If a replacement or repair is not suitable, we will issue a full refund, including delivery charges.

We currently do not offer direct exchanges. If you wish to exchange an item, please:

Gift Returns: Items marked as gifts can be returned by the recipient. Refunds will be issued as a gift card for future purchases.
Bundle Offers: If returning part of a bundle or promotion, the refund amount may be adjusted if the remaining items no longer qualify for the original promotion.

This policy does not affect your statutory rights under UK consumer laws, including your right to:

Receive goods that are of satisfactory quality, fit for purpose, and as described.
Cancel orders within 14 days for online purchases.
Receive a repair, replacement, or refund if goods are faulty.

For more information, please visit the UK Government’s consumer rights page:
https://www.gov.uk/consumer-protection-rights